Returns & Refunds
Hassle-free returns within 7 days — no complicated forms, no runaround.
Return Window
You can request a return within 7 days of delivery.
Eligibility
To be eligible, a product must be unopened, unused, and in its original packaging with all seals intact. For hygiene reasons, we're unable to accept returns on opened or used cosmetics, skincare, or personal care items unless the product arrived damaged or defective.
How to Start a Return
Sign in to your account, go to Order History, and select "Request Return" on the relevant order — or reach out via our Contact page with your order number and reason for return.
Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days. Cash on Delivery orders are refunded via bank transfer or store credit.
Damaged or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the product and packaging, and we'll arrange a free replacement or full refund — no return shipping cost to you.
Our team is happy to help.